Consumer Forum Orders Firm To Pay Rs 1 Lakh Compensation To Customer

Hyderabad: A consumer forum ordered Tirumala Music Centre (P) Ltd to pay Rs one lakh as compensation to an aggrieved customer who purchased a Samsung washing machine worth Rs 36,690 on May 16, 2018 from the store but did not get the product delivered.

The consumer, C Amba Shankar, lodged a complaint at the District Consumer Disputes Redressal Forum - II, Hyderabad who directed Tirumala Music Centre (P) Ltd to refund an amount of Rs 36,690 with interest of 12 per cent effective from May 16, 2018.

Additionally, the company has been asked to pay a compensation of Rs 1,00,000 towards damages, mental agony and trauma that it caused to the complainant, a leading daily reported. The consumer forum ordered the compensation on July 16, 2019 to be paid within 30 days.

Shankar stated that he bought the washing machine and paid the entire amount on the same date. He was also issued a pre-order receipt. However, the order was not delivered and after over a month he bought another washing machine from other store.

Thereafter, Shankar sent a legal notice to Tirumala Music Centre (P) Ltd on September 6, 2018 and sought refund of the amount.

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